Three bills. Reports in hand. Language in writing.
Hospital charges go to the hospital. Our fee is ours. Reports are pieces of paper and a disc you should leave with, not a file you email to a public inbox.
Three bills exist, and only one of them is ours. Hospital charges are paid to the hospital. Stay and cars are paid to the hotel and the driver at their price — no markup — or folded into a package at that same cost. Our coordination fee is the only figure that belongs to China Hospital Concierge. Mixing the three in one informal WhatsApp number is how people lose track of what they still owe.
The hospital usually wants payment at the desk: registration, tests, treatment, and drugs on the hospital's own account. International desks often take cards; some public counters still prefer Chinese payment apps. You should not expect a foreign insurer to be billed directly. We are not in-network, and we do not mark up tests or treatment. If a clerk asks you to pay a friend, say no and wait with us.
Our fee is confirmed in writing before you travel or, for a Remote Plan, before you pay that desk fee. Remote Plan is USD 80–150. Package bands live on the Costs page; we will not invent a procedure-by-procedure table comparing countries here. If you later hire escort or a package within sixty days of a Remote Plan, that desk fee credits to our coordination fee only — not to the hospital, not to the hotel.
Reports: ask on the day who prints what, and in which language. Many international desks can issue an English summary or a bilingual sheet; the underlying lab system may still print in Chinese. Imaging is often a disc plus a paper report. Discharge medication lists may be in Chinese with Latin drug names. We stay at the desk until you have the papers in your hand, then we write a same-day English note of what happened.
Picking up later: if a pathology result or a specialist addendum is not ready before you fly, the hospital will tell you how to collect it — sometimes a disc held at the desk, sometimes a patient portal, sometimes a return visit. We can coordinate a pickup if we are still engaged. We cannot promise a hospital will email a full archive to a personal mailbox on the day you ask.
Language of reports is not the same as language at the bedside. A doctor may speak little English and still produce a structured Chinese report that an interpreter can walk through. Conversely, a fluent conversation does not mean the official record is in English. If you need a document for a physician at home, say so before discharge, not at the airport.
Keep receipts. Hospital invoices are issued by the hospital; our invoices are issued by us. If you hope to claim anything from travel insurance, you will need both, plus the English note. We do not complete insurer claim forms as a medical provider, because we are not one. Buy travel medical cover that includes evacuation; we are not that cover.
If you only need a cost band before you fly, start with a free inquiry, then a Remote Plan if we both agree it is useful. Do not send payment details through the public form or WhatsApp. Do not send imaging so that we can “quote a surgery.” We do not quote hospital procedures from a public inbox.