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Intake & screening
We take scheduled care, chronic conditions, TCM, rehab, dental, and second-look visits. We do not take emergencies, unstable patients, unproven therapies, or “cure” claims. Cancer, surgery, and IVF start with a remote review.
Process
From first message to the flight home.
You don't need WeChat, a local phone, or Chinese to start. City can be chosen later. We screen first — we decline some cases.
1
Records and a 48-hour Preliminary Plan
You send symptoms, diagnosis, and scans. We return a suggested city (not a default), hospital type, stay length, and a low/mid/high cost band.
2
Hospital slot, estimate, Plan B
A named date, department, and doctor grade where the hospital allows it — plus a backup doctor if the first is cancelled. Itemized estimate: registration, tests, treatment, drugs. Hospital fees are paid to the hospital.
3
Arrival Pack
Visa-free window vs a medical stay, flight into that city, what to bring, which Chinese medicines cannot leave the country.
4
On the ground
Pickup with a two-hour wait, hotel within 20–30 minutes of the hospital, a quiet first night, then medical days and rest days. Rest days follow the city you are actually in.
5
Daily Note and change orders
By 20:00, an English note: what happened, tomorrow's time, new fees. Extra tests above the agreed amount wait for written confirmation on WhatsApp or email.
6
Discharge pack and follow-up
English summary, imaging, medication list, review dates. WhatsApp or email checks at 7 and 30 days.
Who we take
Scheduled care, chronic conditions, TCM, rehab, dental, second-look visits. Cancer / surgery / IVF: remote review first, then we decide.
Europe: WhatsApp is fine. US and Canada: email first, WhatsApp optional. The inquiry form lets you pick.
Medical Intake Summary
One or two pages a doctor can actually read.
Proposed Care Pathway
City, hospital type, days, cost band.
Stay Plan
Medical days, rest days, culture days if you want them.